Frequently Asked Questions

ORANGE HIRE is Nigeria's trusted online marketplace where people buy and sell everyday items — from cars and houses to phones, services, and jobs. We connect buyers and sellers across all 36 states and the FCT.

It's free to sign up, browse, and post your first listings.

Yes! Browsing, signing up, and posting up to 5 free listings is completely free.

For sellers who need more listings, featured placement, or advanced analytics, we offer paid plans starting at ₦2,500/month. See the Upgrade tab in your dashboard.

Click Sign Up and fill in:

• Your full name and email address
• A phone number (optional but recommended)
• Your state and local government area
• A secure password

Then check your email for a verification link. Click it, and you're ready to start buying and selling!

All 36 states + the FCT. You can filter listings by any state, and most sellers offer both local pickup and nationwide delivery.

Click "Forgot password?" on the login page. Enter your email, and we'll send you a secure reset link.

If you don't see the email within 5 minutes, check your spam folder. Still nothing? Contact support.

Email verification keeps our community safe and prevents fake accounts. Until you verify, you can browse listings but can't post ads or contact sellers.

Verification takes 10 seconds — just click the link we emailed you after signup.

Log in and go to your Dashboard → Profile Settings. There you can update your:

• Full name
• Phone number
• Location
• Bio / about section

Your email can only be changed by contacting support.

Email support@orangehireltd.com from the email address on your account, with the subject "Delete My Account".

We'll confirm within 24 hours. Note that deleting your account removes all your listings and messages permanently — this cannot be undone.

Use the search bar at the top of any page. You can search by:

• Item name (e.g. "Toyota Camry")
• Category (e.g. "iPhone")
• Location (e.g. "Lekki")

You can also filter by price, category, condition, and location using the browse listings page.

Open any listing page. You'll see two contact buttons:

• Show Contact — reveals the seller's phone number
• WhatsApp — opens WhatsApp chat with the seller

You must be logged in to see seller contact details. This protects sellers from spam and lets us keep track of who's serious.

Click the heart icon on any listing card or listing page. Saved listings appear in your Dashboard → Saved Ads tab.

You can remove them anytime from the same tab.

Look for these signs:

• Verified badge — a green checkmark next to their name
• Star ratings — reviews from real buyers
• Complete profile — bio, location, and phone number
• Member since — how long they've been on ORANGE HIRE

Always read our Safety Tips before making any transaction.

Log in and click Post Free Ad in the header. Fill in:

• Category and title
• Description and price
• Photos (up to 8 images)
• Location and contact details

Preview, then click Submit. Your listing goes live immediately.

Every account gets 6 free active listings. Once you reach the limit, you have two options:

• Delete old listings to free up slots
• Upgrade to a paid plan for more (or unlimited) listings

See Upgrade Plans for options starting at ₦2,500/month.

Go to your Dashboard → find the listing → click the blue Edit icon.

You can update the title, description, photos, price, and location at any time.

In your Dashboard, find the listing and click the green Mark Sold icon (checkmark).

Sold listings stay in your history but are hidden from search. You can reactivate them anytime if the deal falls through.

Listings are removed if they violate our Terms & Conditions, including:

• Prohibited items (weapons, drugs, etc.)
• Duplicate listings
• Stolen or fake photos
• Spam or misleading content

If you think your listing was removed in error, contact support with the listing details.

We use Paystack for all payments. You can pay with:

• Debit or credit card (Visa, Mastercard, Verve)
• Bank transfer
• USSD (*737# or your bank code)

All prices are in Nigerian Naira (₦).

Yes. You can cancel at any time from your Subscription tab. Cancellation stops the next renewal — you keep access to your plan until the current billing period ends.

Subscription fees are non-refundable once the billing period starts, except where required by Nigerian law or in cases of billing error.

If you were charged in error, email billing@orangehireltd.com within 7 days and we'll investigate.

No. ORANGE HIRE doesn't take any commission on transactions between buyers and sellers. You only pay for optional premium features like featured listings or higher posting limits.

Any money exchanged for an item is strictly between you and the other party.

Golden rules:

• Never pay in advance — inspect the item first
• Meet in public places — banks, malls, or police stations
• Trust your instincts — if the price is too good to be true, walk away
• Verify the seller — check their reviews and ratings

Read our full Safety Tips page for more.

Email safety@orangehireltd.com with:

• The listing URL or user's profile
• Screenshots of your conversation
• A brief description of the issue

Our safety team investigates every report within 24 hours.

Yes. We use industry-standard encryption (HTTPS) across the platform and store passwords hashed with bcrypt. Your email and phone number are never shared with other users unless you choose to display them.

Seller contact is only visible to logged-in users, which reduces spam and keeps data safer.

Try these steps:

• Check your spam or promotions folder
• Add noreply@orangehireltd.com to your contacts
• Make sure your inbox isn't full
• Try a different email provider (Gmail works best)

Still stuck? Contact support.

Check that:

• Each image is under 5 MB
• Files are JPG, PNG, or WEBP format
• You're not uploading more than 8 images
• Your internet connection is stable

Try refreshing the page and uploading again.

Try these quick fixes:

• Clear your browser cache and cookies
• Update your browser to the latest version
• Use a stable Wi-Fi or mobile data connection
• Disable browser extensions that might interfere

Still slow? Let us know at support — tell us your browser and device.